Return and Refund Policy

Our Satisfaction Guarantee

If you are not 100% satisfied with your purchase, you can return it for any reason for a refund of your full product purchase price up to 30 days of your original receipt.  You must be the original purchaser and have the original receipt.  All returns must be non-damaged by you.  

How do I make a return?

1.  Email the reason for return and request return instructions.  

2.  Follow provided instructions.  You will be instructed to send your package, original invoice, and return form to Balance Belt LLC ATTN: Returns, 200 Spanish Marsh Dr, St. Augustine, FL 32095. We'll get to work processing your return right away!  

Are there any return shipping fees?  All return shipping costs are the responsibility of the customer. 

How do I return a broken or defective item?

If you received a broken or defective item, please send us an email right away at so we can get it taken care of! Always inspect the product immediately upon delivery.

When will I receive my refund?

We will start processing your return request as soon as we receive your item(s).  We will inspect all returns.  We'll send you an email when your return is complete.